- Fear of the unknown. As business owners, most of the frustration we have encountered over the past few months was caused by a lack of not knowing what to expect. Phrases like “new normal,” “we are in uncharted territory,” and “this is unlike anything we have experienced” are being heard every day. As business owners we want to feel like we are in control of our business. Having a plan eliminates the fear of the unknown and allows us to plan and predict instead of react.
- Be a leader not a follower. Some businesses are getting by simply by using business models and ideas from other businesses. These are the followers. So are they actually running their business or is it the person they are taking the ideas from? What happens when no one else is giving ideas? The businesses that are leading the way and putting ideas out there are the leaders. They are able to lead because they have a plan – a plan of what to do in a crisis.
- It will never happen here. Another thing we have learned over the past few months is that a crisis can happen anywhere, anytime, and very quickly. Preparation ahead of time is necessary; trying to prepare while you are reacting is not the answer.
- Having a plan answers questions your employees may have and instills confidence and a feeling of safety for your employees. It also lets employees know that situations will be handled fairly and everyone will be treated the same, instead of “on a case-by-case basis.” This will help reduce employees feeling frustrated and angry because they feel like another employee’s case was handled differently and better than their case.
- Times have changed. We are conducting business differently now, with masks, social distancing, cleaning and disinfecting, reduced capacities, all of which requires us to change our business plan, and most importantly our Emergency Action Plan and our Security Plan.
Are you prepared for recovering from this crisis and prepared for the next one?